Glass Quality Guarantee
We have confidence in our product and want to give you a peace of mind when purchasing our elegant glasswares. Under our Glass Quality Guarantee claim, we will send you a replacement for any glass breakage in the first 6 months of purchase. Simply email us at email@example.com with your order number and a picture of the broken glassware. A friendly customer support representative will be happy to assist your claim.
The cost of shipping and handling is $5*. Glassware can only be replaced ONCE under our Glass Quality Guarantee program. A replaced glassware does not carry the guarantee. Only the original end-user purchaser or the person receiving the product as a gift can make this claim. Product MUST be purchased directly from OVALWARE through our website or our Amazon store.
* Cost of shipping and handling is $5 for US mainland customers only. For Hawaii, Alaska, outlying islands/territories of US and all international customers, cost will be calculated upon redemption.
OVALWARE warrants all our products purchased directly from OVALWARE and OVALWARE’s authorized reseller against any manufacturing defects that are due to faulty materials or workmanship for a 1 year period after the original date of purchase. This warranty is extended to the original end-user purchaser or the person receiving the product as a gift and shall not be extended to any other person or transferee.
This warranty does not cover normal wear and tear or negligence. Physical Damages incurred through normal use are not covered under this warranty. This includes but not limited to subjecting glassware to high pressure, or impact. If you are unsure if you qualify for the warranty claim, please contact our support team describing your case, and a friendly customer support representative will assist you.
To make a warranty claim:
If you made your purchase through OVALWARE’s website or Amazon Store: Simply click the button below and have your order number and a picture/video of the product defect handy, a friendly customer support representative will be happy to assist your claim.
If you made your purchase through an OVALWARE’s authorized reseller: Please contact the retailer's support team to make the claim.